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Shipping & Delivery

How we get your parts to you

Last updated: July 18, 2026

1. Shipping Methods

All orders ship internationally from our warehouse via one of two freight options. The exact shipping cost is calculated by total order weight and your destination region, and is displayed at checkout before payment.

Air Freight

Calculated at checkout

Our fastest international option. Typical transit time is 7–15 business days after dispatch, depending on your country and customs clearance. Costs more than sea freight and scales with total order weight — choose this when speed matters.

Sea Freight

Calculated at checkout

Our most economical international option. Typical transit time is 30–60 business days after dispatch, depending on your destination port, port congestion, and customs clearance. Costs significantly less than air freight and scales with total order weight — choose this for non-urgent orders where saving on shipping is the priority.

2. Processing Time

Processing times vary depending on the type of order:

  • Parts orders: Processed and dispatched within 72 hours of successful payment confirmation.
  • MOC orders: Processed and dispatched within one week of successful payment confirmation, as each kit is picked and verified individually.

You will receive a confirmation email once your order is shipped, along with a tracking number. Orders placed on weekends or holidays will be processed on the next business day. Business days are Monday through Friday, excluding public holidays.

3. Delivery Times

Delivery time depends on the shipping method you choose and your destination region:

  • Air Freight: Typically 7–15 business days after dispatch, depending on country and customs clearance
  • Sea Freight: Typically 30–60 business days after dispatch, depending on destination port and customs clearance

Please note that delivery estimates are based on typical carrier performance and are not guaranteed. Factors such as weather, port congestion, public holidays, customs clearance, and carrier delays may extend delivery times.

4. International Shipping

We ship to most countries worldwide. During checkout, select your shipping destination from your address book.

International shipping costs and delivery times vary by destination and will be calculated at checkout before you confirm your order.

Important: International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer. Brick Isle has no control over these fees and cannot predict their amount. Please check with your local customs office before ordering.

5. Tracking Your Order

Once your order is shipped, you can track its progress from your My Orders page. A "Track Package" button will appear on your order card, which opens a tracking panel showing:

  • Four-stage progress: Confirmed → Processing → Shipped → Delivered
  • Carrier name and tracking number
  • Estimated delivery date

You can also access tracking information from the order detail page. Tracking updates are provided by the carrier and may have a short delay.

6. Shipping Address

Please ensure your shipping address is correct and complete at checkout. Brick Isle is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an address error, you will be responsible for any additional shipping costs to re-send the order.

You can manage your saved addresses from your account settings.

7. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please:

  • Check the tracking information in your My Orders page for the latest status
  • Allow additional time, especially for sea freight — port handling, transshipment, and customs clearance can occasionally add 1–2 weeks
  • If the package is confirmed lost by the carrier, contact our support team at support@brickisle.com and we will work with you to resolve the issue

8. Do You Offer Free Shipping?

No. Shipping is calculated by total order weight and destination region, and the exact cost is shown at checkout. Our AI-powered mechanical sorting already enables parts prices 40% below market price — shipping costs are transparent and not hidden in inflated part prices.

9. Contact

For questions about shipping or delivery, please contact us:

Email: support@brickisle.com

Support: Help Center

Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8, Beijing Time)