Privacy Policy
How we collect, use, and protect your information
Last updated: July 16, 2026
1. Overview
At Brick Isle, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By using Brick Isle, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
When you create an account, place an order, or contact support, we may collect:
- Identity & contact data: name, email address, phone number, shipping address, billing address
- Account credentials: email and password (passwords are hashed, never stored in plain text)
- Order data: items purchased, order history, payment amounts, shipping preferences
- Communication data: messages sent to customer support, email correspondence
2.2 Information Collected Automatically
When you browse our site, we automatically collect:
- Usage data: pages viewed, products browsed, time spent on site, click patterns
- Device data: IP address, browser type, operating system, device type, screen resolution
- Referral data: how you arrived at our site (search engine, direct link, social media)
2.3 Payment Information
We do not store your full credit card numbers or payment card details. All payment transactions are processed securely by our payment partners (Stripe, PayPal) using industry-standard encryption. We only receive and store transaction confirmation and partial payment identifiers (e.g., last four digits of card number) for order verification purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfillment: processing payments, shipping products, sending order confirmations and tracking information
- Account management: maintaining your account, order history, and preferences
- Customer support: responding to inquiries, resolving disputes, processing returns and refunds
- Service improvement: analyzing usage patterns to improve our website, inventory recommendations, and user experience
- Marketing communications: sending promotional emails about new products, features, or offers (only with your consent; you may opt out at any time)
- Legal compliance: meeting legal obligations, enforcing our Terms of Service, preventing fraud and abuse
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- TLS/SSL encryption for all data transmitted between your browser and our servers
- Password hashing (never storing plain-text passwords)
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security assessments and monitoring
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy:
- Account data: retained while your account is active, plus a reasonable period after account closure for legal and operational purposes
- Order data: retained for tax, accounting, and legal compliance (typically 7 years). However, due to the substantial storage volume involved, detailed order records — including item-level breakdowns, part specifications, and associated metadata — are retained for six (6) months, after which they are permanently deleted or anonymized.
- Analytics data: anonymized or deleted within 26 months
- Marketing data: retained until you withdraw consent or unsubscribe
8. Your Rights & Choices
Depending on your jurisdiction, you may have rights including:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request deletion of your personal data (subject to legal retention requirements)
- Portability: request your data in a machine-readable format
- Opt-out: unsubscribe from marketing emails at any time (use the "Unsubscribe" link in any email, or adjust preferences in your account settings)
- Cookie control: manage cookie preferences through browser settings
To exercise any of these rights, contact us at support@brickisle.com.
9. Children's Privacy
Brick Isle does not knowingly collect personal information from children under 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will delete that data promptly. If you believe your child has provided us with personal data, please contact us immediately.
10. International Data Transfers
Brick Isle is operated by a company registered and headquartered in the People's Republic of China, with our servers and data processing infrastructure hosted in the United States. When you use our service, your personal information may be collected, transmitted to, and processed on servers located in the United States. By using our service, you acknowledge and consent to this cross-border transfer of your data. We implement appropriate technical and organizational safeguards to ensure your data receives an adequate level of protection regardless of where it is processed, in accordance with applicable data protection laws.
11. Third-Party Services
Our website may include links to third-party websites or services (e.g., social media platforms, MOC designer pages). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify users by posting a notice on our website or sending an email to registered users. The "Last updated" date at the top of this page will indicate when the policy was last revised. Your continued use of the Service after any changes indicates your acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:
Email: support@brickisle.com
Support: Help Center
Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8, Beijing Time)