Shipping & Delivery

1. Shipping Methods

We ship all orders in a single package using reliable carriers. Choose the option that best fits your timeline:

2. Processing Time

Processing times vary depending on the type of order:

You will receive a confirmation email once your order is shipped, along with a tracking number. Orders placed on weekends or holidays will be processed on the next business day. Business days are Monday through Friday, excluding public holidays.

• Parts orders: Processed and dispatched within 72 hours of successful payment confirmation.
• MOC orders: Processed and dispatched within one week of successful payment confirmation, as each kit is picked and verified individually.

3. Delivery Times

Delivery time depends on your chosen shipping method and your location:

Please note that delivery estimates are based on typical carrier performance and are not guaranteed. Factors such as weather, public holidays, customs clearance (for international shipments), and carrier delays may extend delivery times.

• Standard: 5–7 business days after dispatch
• Express: 2–3 business days after dispatch
• Overnight: Next business day after dispatch

4. International Shipping

We ship to most countries worldwide. During checkout, select your shipping destination from your address book.

International shipping costs and delivery times vary by destination and will be calculated at checkout before you confirm your order.

Important: International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer. Brick Isle has no control over these fees and cannot predict their amount. Please check with your local customs office before ordering.

5. Tracking Your Order

Once your order is shipped, you can track its progress from your My Orders page. A "Track Package" button will appear on your order card, which opens a tracking panel showing:

You can also access tracking information from the order detail page. Tracking updates are provided by the carrier and may have a short delay.

• Four-stage progress: Confirmed → Processing → Shipped → Delivered
• Carrier name and tracking number
• Estimated delivery date

6. Shipping Address

Please ensure your shipping address is correct and complete at checkout. Brick Isle is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an address error, you will be responsible for any additional shipping costs to re-send the order.

You can manage your saved addresses from your account settings.

7. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please:

• Check the tracking information in your My Orders page for the latest status
• Allow an additional 2–3 business days, as carriers may occasionally experience delays
• If the package is confirmed lost by the carrier, contact our support team at support@brickisle.com and we will work with you to resolve the issue

8. Do You Offer Free Shipping?

No. We charge a flat rate based on your selected shipping method. Our AI-powered mechanical sorting already enables parts prices 40% below market price — shipping costs are transparent and not hidden in inflated part prices.

9. Contact

For questions about shipping or delivery, please contact us:

Email: support@brickisle.com

Support: Help Center

Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8, Beijing Time)